Author: Spence, C.; Puccinelli, N.M.; Grewal, D.; Roggeveen, A.L.
Description: Store atmospherics affect consumer behavior. This message has created a revolution in sensory marketing techniques, such that across virtually every product category, retailers and manufacturers seek to influence the consumer’s “sensory experience.” The key question is how should a company design its multisensory atmospherics in store to ensure that the return on its investment is worthwhile? This paper reviews the scientific evidence related to visual, auditory, tactile, olfactory, and gustatory aspects of the store environment and their influence on the consumer’s shopping behavior. The findings emphasize the need for further research to address how the multisensory retail environment shapes customer experience and shopping behavior.
Subject headings: Store atmospherics; Consumer behavior; Sensory experience; Multisensory; Visual; Auditory; Tactile; Olfactory; Gustatory; Shopping behavior
Publication year: 2014
Journal or book title: Psychology & Marketing
Volume: 31
Issue: 7
Pages: 472-488
Find the full text : https://onlinelibrary.wiley.com/doi/abs/10.1002/mar.20709
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Type: Journal Article
Serial number: 999