Managing Organizational Conflict: A Model for Diagnosis and Intervention

Author: Rahim, A.; Bonoma, T.V.

Description: Conflicts occurring in or as a result of membership in organizations can be classified into three major categories: intrapersonal, intragroup, and intergroup. Conflicts in each category result from various personal-cultural and organizational structure factors. These factors may be identified through appropriate diagnosis and their effects on and implications for each of the three levels of conflicts established. Such a diagnosis is a prerequisite for the appropriate development and implementation of intervention strategies. The management of organizational conflicts involves diagnosis and intervention to maintain a moderate amount of conflict and help the organizational members learn various styles for effective handling of different conflict situations.

Subject headings: Intrapersonal; Intragroup; Intergroup; Conflict

Publication year: 1979

Journal or book title: Psychological Reports

Volume: 44

Issue: 3_suppl

Pages: 1323-1344

Find the full text : https://journals.sagepub.com/doi/abs/10.2466/pr0.1979.44.3c.1323

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Type: Journal Article

Serial number: 1926