Does distrust in humans predict greater trust in AI? Role of individual differences in user responses to content moderation
Author: Molina, Maria D.; Sundar, S. Shyam Description: When evaluating automated systems, some users apply the “positive machine heuristic” (i.e. machines are more accurate and precise than humans), whereas others apply the “negative machine heuristic” (i.e. machines lack the ability to make nuanced subjective judgments), but we do not know much about the characteristics that predict whether a user would apply the positive or negative machine heuristic. We conducted a study in the context of content moderation and discovered that individual differences relating to trust in humans, fear of artificial…
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