Tag: Human

Author: Rubin, Matan; Li, Joanna Z.; Zimmerman, Federico; Ong, Desmond C.; Goldenberg, Amit; Perry, Anat Description: Artificial intelligence (AI) and specifically large language models demonstrate remarkable social-emotional abilities, which may improve human-AI interactions and AI’s emotional support capabilities. However, it remains unclear whether empathy, encompassing understanding, ‘feeling with’ and caring, is perceived differently when attributed to AI versus humans. We conducted nine studies (n = 6,282) where AI-generated empathic responses to participants’ emotional situations were labelled as provided by either humans or AI. Human-attributed responses were rated as more empathic and supportive,…

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Author: Rubin, Matan; Arnon, Hadar; Huppert, Jonathan D.; Perry, Anat Description: Recent breakthroughs in artificial intelligence (AI) language models have elevated the vision of using conversational AI support for mental health, with a growing body of literature indicating varying degrees of efficacy. In this paper, we ask when, in therapy, it will be easier to replace humans and, conversely, in what instances, human connection will still be more valued. We suggest that empathy lies at the heart of the answer to this question. First, we define different aspects of empathy…

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